Booking Terms and Cancellation/Rescheduling Policy

 

With the continued increase in no-shows and last-minute cancellations, 25% of your appointment Booking Fee and/or Card Capture is now required when booking appointments.

Cancellations made within 24 hours notice will incur a 50% charge fee for that appointment booked and your deposit will be lost. This includes no shows. This fee will need to be paid before we can make any future appointments with you.

Any cancellation fees are waived if we can fill the allocated time slot. The 25% booking fee will come from the cost of your appointment. We respect and value your time, and we hope you understand this to protect ours.

All Bookings are confirmed subject to the Booking Terms and Cancellation/Rescheduling Policy displayed at the time of booking. Our clients accept the booking has been made reading these policies, which extend to and include our policies also displayed on our company website.

​

Your Health:

We ask kindly that if you are experiencing any symptoms of illness (Covid or any other sickness), that you reschedule your appointment. Tattoo removal clients are advised it is unsafe to perform this service whilst unwell or recovering form being sick, it's a huge load on the liver.

​

We request that you disclose any medical conditions and/a prescription as some services may be contraindicated.

Please advise of any allergies, sensitivities or if you are pregnant.

No massage treatment will be provided if you are in your first trimester of pregnancy.

​

Please understand that when your cancel or reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive our services.